Contact Info:
Colorado Springs, CO | 909-414-4916 | godinezrandall@gmail.com | linkedin.com/in/randall-godinez
Education
University of Colorado at Colorado Springs
Bachelor of Innovation in Computer Security
Colorado Springs, Colorado
August 2021 – May 2025
Pikes Peak State College
Associate in Cyber Security
Colorado Springs, Colorado
August 2018 – May 2021
Skills
- Skills: Tier I Troubleshooting, Mobile Application Support (iOS & Android), Customer Assistance, Incident Management, Windows 10/11 Support, Software Installation & Configuration, Documentation, AV Setup, Team Collaboration, Adaptability, Communication, Agile/Scrum Fundamentals
- Tools & Platforms: Cherwell, Microsoft 365, Azure AD (Entra), Intune, MDT (Microsoft Deployment Toolkit), Bomgar, Remote Monitoring Tools, Confluence, Netography, Touchpoint, Splunk
- Programming Languages: Python, Java, C
WORK EXPERIENCE
UCCS OFFICE OF INFORMATION TECHNOLOGY (OIT)
Colorado Springs, Colorado
Senior Technician
January 2023 – Present
- Maintain internal and external knowledge base documentation with advanced troubleshooting and procedures improving workflow
- Engage with second and third level teams on more complex issues optimizing resolution efficiency, procedures, and protocols
- Collaborated on training checklist to assist in onboarding interns, instilling essential skills for excellent job performance
- Oversee the daily function and flow of the service desk and allocate service desk staffing resources to handle varying workloads
- Foster a positive workplace environment by promoting communication, teamwork, and organizing morale-boosting activities
Technician
December 2021 – January 2023
- Performed regular maintenance of classroom audio and video equipment reducing downtime
- Provided technical support to customers in a high-volume call center environment ensuring customer satisfaction
- Diagnosed hardware and software issues, focusing on quick and quality resolutions
- Configured and imaged Windows and Apple computers for customers with attention to detail
- Provide first level support to customers via in-person, call, email and chat services, guaranteeing timely resolution of inquiries
CENTURION CYBER TRAINING SOLUTIONS
Colorado Springs, Colorado
Internship
Nov 2024 – Jan 2025
- Analyzed network activity to identify and mitigate threats and anomalies
- Reviewed and assessed Common Vulnerabilities and Exposures (CVE) to further identify potential impacts on systems
- Escalated identified threats and anomalies with detailed analysis of actionable insights
EL PASO COUNTY IT
Colorado Springs, Colorado
Intern
July 2021 – August 2021
- Imaged Windows machines using Microsoft Deployment Toolkit (MDT) to maintain device compliance
- Spearheaded the inventory process of electronic devices, minimizing electronic waste
SPARK MINDSET
Colorado Springs, Colorado
Intern
February 2021 – May 2021
- Developed a CompTIA Security + study guide to assist low-income middle school students in advancing their skills and knowledge
- Coordinated project timeline with project managers, reducing potential delays
PIKES PEAK COMMUNITY COLLEGE
Colorado Springs, Colorado
IT Services Lab Assistant
September 2020 – December 2020
- Assisted students with software and hardware issues, creating positive customer experience
- Maintained and stocked printers, increasing the efficiency of student printing
AWARDS AND RECOGNITIONS
Hispanic Scholarship Fund Scholar
Network Detection & Response: Centurion Cyber Training Solutions
EC-Council Certified Ethical Hacker v13
CompTIA Security+ (SY0-701)
January 2025
Issued January 30, 2025
Estimated June 2025
Estimated April 2025